ABOUT

About

Our Story

The ProGroup is a multi-franchise group specialising in niche property improvement services. Established originally as GroutPro in 2008, The ProGroup has expanded to a nationwide network of 60+ locally owned and operated businesses, each specialising in niche areas of property improvement. The original GroutPro brand has now grown to five well-known brands: GroutPro, Deck&FencePro, Prep&PaintPro, GarageCarpetPro and GrassPro.

According to the Commerce Department, only 62% of independent businesses make it through their first year, versus the 96% success rate of franchised businesses. Surprisingly, a recent poll found that after 5 years, only 23% of independent businesses are still operating, compared with an astounding 84% of franchise businesses. There are many such examples of surveys conducted in countries around the world that have similar statistics, and on average it seems that over three quarters of franchisees succeed in their first three years compared to less than a third of independent businesses. While opinions on the actual figures in survey findings about what the definitions of ‘success’ and ‘failure’ should be, it’s certainly true that franchisees enjoy a much higher rate of survival and a much better chance of growing their business into true income earners, than going it alone in an independent small business.

Who are we?
The owners of The ProGroup are an Auckland based Kiwi couple with children and grandchildren. They purchased The ProGroup in 2017 from the founders with a goal of helping their franchisees to improve their skills in operating a successful business. 

“Our franchisees, are ordinary Kiwis who have decided that a flexible lifestyle balancing work and family is a most important aspect of their life. They come from all walks of life; multi-cultural, with career backgrounds ranging from teaching, sales, engineering, trades, accounting, air traffic control, IT, to other franchise businesses. Many have come from high stress corporate careers and simply wanted a switch to a simpler lifestyle with time for the family and the ability to work close to home in their local community. For others it’s more simple in taking the opportunity to build a business for themselves rather than working for someone else for the same weekly wage.”

Our Philosophy 

When considering the Vision / Mission / Values of a franchise organisation, it is tempting to separate the aspirations of the franchisees from that of the franchise itself. However recognising that the ProGroup itself cannot and will not be successful unless its franchisees are successful, we choose to view these important foundations as one, i.e. that we hold one vision for this business, one mission and a single set of values that we expect ALL parts of our business to hold.

With this in mind, the vision of The ProGroup is to be the place New Zealanders go to sort their property improvement needs, and to provide our franchisees with a rewarding work-life balance in their local communities.

Our Mission

It is our mission to grow the ProGroup’s products, services and systems to become a New Zealander’s first choice when it comes to property improvement.

Our Values

The ProGroup holds strong values in terms of the way we do business, the products and services we provide and the way we deal with each other both inside and outside the organisation.

Broadly our values centre around;
  • Professionalism and exceptional customer service
  • A strong family based work/life balance
  • Honesty and integrity

Award 
Winning

We’ve won dozens of awards, but we don’t let that go to our heads. We know that the real test of success for any business is what our customers say about us. When we ask them “so how did we go” they say “A delight!”. And how did we achieve that - we dedicate ourselves to every project we do and we focus on delivering exactly what our customers want in a professional and courteous way, with superb customer service.

A Winning 
Team

The ProGroup head office support team will be by your side every step of the way with the launch and continued success of your franchise, offering advice and support, proven marketing strategies as well as high-quality marketing materials. But one of the other unique characteristics of The ProGroup is the way your franchisee peers are always willing to offer assistance and advice via our extensive and unparalleled online franchisee forum.

You can be assured that you will get the support you need, when you need it, to ensure that things run smoothly. We’re here seven days a week to answer any questions you may have about running your franchise - there is no question considered too difficult. We will work with you to find a solution.

Confidence in
Our Quality
Guaranteed

Before you start we ensure you are fully trained so that you are not only able to provide excellent technical service delivery, but also to make sure you are properly resourced. This will enable you to be completely comfortable dealing with customers and in developing your own marketing plans. We know that we have great products and great people throughout The ProGroup top to bottom.

It’s 
Your Life - You Have to Love It!

Our franchisees tell us time and again that one of the most important things is to have the chance to create the perfect work / life balance for themselves and their families. While delivery of our services is primarily designed as a man-in-a-van operation many times the business is operated very much as a family affair.

Available ProGroup Franchises


Auckland

West Auckland - Deck&FencePro

Central Auckland - Deck&FencePro

Papatoetoe / Manakau - GroutPro

North Island

Northland - Deck&FencePro Resale

Hamilton - Deck&FencePro

Tauranga - Deck&FencePro Resale

Wellington - GroutPro

Taranaki - Deck&FencePro

South Island

Blenheim - GroutPro and Deck&FencePro
Nelson - GroutPro
Christchurch - Deck&FencePro

Queenstown - GroutPro Resale

Our ProGroup Brands
(Click logo to go to website)


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